World Cup

The World Cup has finally over. I’m not a football fan. I did play footie during my school days complete with a numbered jersey No. 3, which gave me some pride at that time, because the then Malaysia National Team’s captain, Soh Chin Aun, was also wearing the same number.

Soh Chin Aun

The World Cup turns up every four years, and the heat creates a lot of pseudo-fans who spend a lot of hours watching games that they may not fully comprehend, including my sons and my wife. Being active in soccer in my youth helped me to explain simple rules to my sons, like offside, a goal kick, a corner kick, a penalty area and its impact, or when doing a throw-in, player’s two feet should not leave the ground, and etc.

“Daddy, do you sell FingerTec to X country?” My daughter would ask this very practical question whenever two countries came into a match. With more and more countries we exported our products to, this World Cup, my mind automatically counted, England, Chile, Mexico, Nigeria, Australia, USA, Spain, Portugal, Ghana, Algeria, Italy, France, Greece, Serbia, Paraguay, … those we already have representatives; and we still have Cameroon, Japan, Uruguay, Brazil, Holland, Germany, Korea, Japan…. to go.

The organizing country of the World Cup 2010 is South Africa. The place does not only reminding me of a great man, Nelson Mandela, an anti-apartheid leader who was elected the first President in a fully representative democratic election from 1994-1999; or diamonds (especially for the ladies), but also to me, Time & Speed, a company that has been selling FingerTec products for four years, with an average sales growth rate of 40% every year.

I still remember the time Mr. Tomas Sardinha and Mr. Donovan Bird flew to Malaysia in 1996, came to make a decision whether to continue selling China products that kept giving them problems, or to switch to FingerTec products that they have known only from our website.

Tomas, Toli Meimaris and Donovan, the three musketeers

The decision they made at that time should have free them from the troubles they used to have, I reckon. Because if their problems persist, they would probably jump to another ship, no longer working with us to promote FingerTec in South Africa, or proudly taking part in the Securex Exhibition every year, held in Johannesburg, the largest city in South Africa.

By spending a few nights watching the World Cup matches; at least, my second team, Spain, is crowned the World Cup championship in South Africa.

Then, you may ask my most favorite team. Paraguay, a switch from Argentina ever since Larrisa Riquelme, a Paraguayan lingerie model (become famous after placing her cell phone between her boobs) announced that she would run naked if Paraguay won the tournament. And Maradona’s similar promise, I think, backfired. :-)

The lucky Nokia mobile phone

by Teh Hon Seng, CEO, FingerTec HQ

Good To Great

“Built to Last” and “Good to Great” are the two-bestselling corporate titles written by Jim Collins. Both books are interrelated, centered on how great-companies triumph over time and how long-term sustained performance can be engineered into DNA of an enterprise.

I couldn’t agree more on most of the contents of the books and indeed, those are the ideals that I uphold at all times to run this company.

Jim Collins emphasizes on fundamental concept a lot, he said, “The world changes – and continues to change at an accelerated pace – but that does not mean that we should abandon the quest for fundamental concepts that stand the rest of the time. On the contrary, we need them more than ever!”

“The biggest problems facing organizations today stem not from a dearth of new management ideas (we’re inundated with them), but primarily from a lack of understanding the basic fundamentals and, most problematic, a failure to consistently apply those fundamentals. Most executives would contribute far more to their organizations by going back to basics rather than flirting off on yet another short lived love affair with the next attractive, well-packaged management skill.”

“Visionary companies distinguish their timeless core values and enduring purpose (which should never change) from the operating practices and business strategies (which should be changing constantly in response to a changing world.”

“They first got the right people on the bus, the wrong people off the bus, and the right people in the right seats – and then they figured out where to drive it. The old adage “People are your most important asset” turns out to be wrong. People are not your most important asset. The right people are. ”

But irrespective of how great a book is, inevitably it still would have some blind spots.

Jim Collins did not appraise celebrity leaders, and said most of the good-to-great leaders are self-effacing, quiet, reserved, even shy – these leaders are paradoxical blend of personal humility and professional will. I agree on his points, but not completely, because it doesn’t apply to technology companies. For the great technology companies like Apple, Microsoft, Google, FaceBook, and etc., their leaders are automatically made celebrities, no matter how they want to stay away from the media, or keep a very low profile life. Or frankly speaking, these great technology companies won’t exist without the invention of these celebrity leaders.

And his definition of good-to-great company is narrow-mindedly based on utilitarian hypothesis, the ratio of Cumulative Stock Returns to General Market, which means the assessment of a company solely relies on the ability to generate maximum profit to the shareholders. This is the biggest flaw of the book.

Because a casino or a tobacco company can easily score high according to Collins’s definition, even when they do more harm than good to society. And I don’t see any great loss to the civilization of mankind if some great companies like Coca Cola did not exist. And shouldn’t we consider the not-so-successful company built by the great inventor and scientist, Thomas Alva Edison (1847-1931) should be greater than those who are given high ROI (Return On Investment) but with products that provide very little value “built-to-last” companies?

Due to the fact that he keeps ignoring social responsibility, when his third bestseller, “How The Mighty Fall” was introduced during the economic crisis in 2009, I lost the appetite to own a copy.

by Teh Hon Seng, CEO, FingerTec HQ

Knowledge-based Company

Foxconn: workers committed suicide at workplace

In speeches during annual dinners, most bosses by default would thank their staffs for their contributions over the years. The sincerity of the gratitude might not extend equally to the entire staffs. I’m convinced that the gratitude is given more to the knowledge workers, rather than the entire labor force.

“Without your collective efforts, the company would not achieve the new height in the past year”, I almost can imagine the rhetoric of Terry Guo, the boss of Foxconn as the largest contract manufacturer in the world, when addressing his employees during the auspicious night, with the hinted underlying false sense that was overtly too loud.

Because, 11 Foxconn’s workers took their own lives by jumping off their workplace in Shenzhen in the past four months is the satire to his Thanksgiving, and 25 year-old Sun Danyong, committed suicide after the lost of an iPhone 4G prototype during transportation to Apple last July.

General investigation exposed Foxconn employees to have constantly living in dire working environment, under the pressure of stringent competing in the firm. If to compare Foxconn’s workplace with Google’s that is full of amenities and freedom, we could conclude the two extreme treatments are due to the former belongs to the labor-intensive industry, and the latter represents the knowledge-based company.

Bring your pet to work

Indeed we have to accept the fact that any bosses who own factories, would not hesitate to axe labors to a minimum, and boost automation to a maximum. Labors to them are merely the trivial bolts and nuts, tightening any loose ends to complete machinery cycle. The reason is apparent because unlike laborers, besides regular maintenance and mortgage repayments, machine neither utters any complaint nor launching a strike, let alone demands for higher wages or better welfare.

Just like exploitation that is more susceptible at the labor level, I believe labor-intensive industry is easier to be replaced in this competitive world.

Workplace at FingerTec

I am against treating human beings like bolts and nuts; hence I have to ensure more knowledge is required to produce FingerTec products. Our factory is mainly involved in assembly works, quality control, customization and activities that elevate the value chain. And I believe more value added to a product would require more human brains, eventually would create a better working place.

When we claim We Make Things Easy, we actually have a lot of hard thinking process at the back.

by Teh Hon Seng, CEO, FingerTec HQ

Leap and Bounce Beijing

This month, I went to Beijing twice for business meetings.

I first stepped onto Chinese soil in 1992. Beijing at that time had much lesser automobiles. Bicycles simply took charge of the roads by a majority-win game. The word of fashion had yet to be introduced, total colors appeared on men and women’s clothing were limited to two and a half; black, white and gray. I recalled my color T-shirt as a gift for an engineer was returned just because there would be no appropriate occasion to put it on. The PCs they were using were a generation behind. Taxi drivers were more talkative; once you confirmed you could understand Chinese, they would switch from stuttering English to a staccato Beijing accent bombarding you along the journey. There was no product packaging concept, I received an IT interface card that cost me USD10,000 but wrapped in a piece of old newspaper. Any meals hosted by Chinese if for only two persons, would serve with dishes that could only be finished by ten. Sales strategies? They argued, “How could you upgrade a color TV with a black and white?” Trade-in concept never crossed their minds.

A famous Chinese writer, Yu Hua in one of his best-selling novels, “Brothers”, stretched a storyline for a period of 30 years from the beginning of Cultural Revolution in 1966, across the Economic Reform in the mid eighties, till the modernization of China in the nineties. It begun with a “butt-peeping” boy and his non-blood tie brother story staged on conservative sixties with a string of absurdity events that led China to a modern world in the nineties. In an interview Yu Hua told reporter, “To accommodate such a huge change, other countries might take 300 years, however in China, I saw it happened in a blink of just 30 years.”

The appropriate word to describe the changes of China is Leap and Bounce development, while most of other countries took it in a progressive manner. That’s why China stunned the world by growing into the second largest economy powerhouse, overtaking Japan this year within such a short period. When comedian Joe Wong entertained his American audience by saying “I grew up in China. Who didn’t?” It stirred laughter but in unanimous “agreement”.

Nowadays, the flamboyant colors crawled out from the Chinese peoples’ clothing reaching their heads; the latest gadgets can be acquired easily; the taxi drivers keep silence unless you start a chatter, or perhaps an inquest; bicycles become the underdog on the roads; all kinds of inventive marketing strategies barking out from the billboards; hosting feasts are no longer extravaganzas; the contemporary art in 798 Cultural Park in Beijing full with talented Avant-garde art pieces.

But, are there any downside caused by the fast growing of China economy? YES, I saw plenty. No doubt, Chinese has advanced technologies that landed the astronauts on the moon impeccably, but the same act shouldn’t be replayed too many times. That’s quality control issue, a general perception that haunts Chinese products for their inconsistencies in quality. And the Political Reform still staggering to keep pace with Economic Reform in China, if the politic echelon refuses to relax its grip, it may invite havoc in the future. Increasing polarization between the rich and the poor also threatens social stability.

In today's business world, we have no choice but to compete with the ubiquitous low-price Chinese products, the same applies to biometrics industry. No sweat, to know their strength, to spot their weaknesses, despite fierce competition, you still might stand tall.

by Teh Hon Seng, CEO, FingerTec HQ

Writing Skills Exceed All

A lot of people misunderstand the meaning of IT Age and call for learning of computer to equip for the future. In fact, the keyword of IT is “Information”, “Technology” is just a tool or a medium to carry the explosion of Information that flooded our daily lives.

My opinion about learning computers has always been very clear. Parents need not have to worry about their offspring’s skills in computer. For nowadays kids, computer skills are natural. If you don’t believe me, let them play online games and they turn into a master in a few sessions even without guides from anybody.

Improve Your Language, that’s my call. Only with high proficiency in language, ones can easily and quickly comprehend information, and turn the information that cocooned them into the wings of knowledge and wisdom, to fly them to the gardens of wealth and opportunities.

Given this scenario: two persons, one piece of article, and one solution. One person reads but struggling to comprehend due to lack of language proficiency and the other one finishes the article in no time and solves the puzzle. Who wins?

When the Internet Age comes, people need to upgrade the proficiency of language from reading to include writing too. For example, as a technician, answering calls solve one problem at a time, one to one. But when you write the solution and publish it online, that piece of the solution serves many. Considering the cost of phone calls and the efforts it would take to explain, wouldn’t this be a better choice?

People write more than ever before.

In the past, social life involved much talking than writing. Now, we are using Facebook, we Tweet, we blog, we MSN, my conclusion is, we write more than we talk in the Internet Age and in the Internet World. If ones can polish their writing skills, who knows there might be another J.K. Rowling in the making.

Since 1995, when we started our unique way of global marketing strategy, our criteria of employment was not how good my sales people can talk, but I emphasized on how good they could write. And I even want this requirement extended to the technical team as well.

I read a book and discovered that theorists make a summation on our strategies and our Practical Branding efforts as “Inbound Marketing”. No matter what terminology they’re using, theorists and marketing gurus collectively agree that “writing skill” within an organization is one of the important criteria for “Inbound Marketing”.

Thanks to my staff who can write, with their contribution over the years, we have built a knowledge-based garden that prosper our business and benefited our customers all over the world.

by Teh Hon Seng, CEO, FingerTec HQ

Butterfly Effect On Secutech, Taipei

Butterfly Effect: change one thing, change everything

I used to think that the “butterfly effect” based on Chaos Theory was exaggerated. How could one possibly imagine a butterfly flapping its wings in Southern Hemisphere, may eventually cause a tornado in Northern Hemisphere?

But a more plausible version of this theory is proven true when the far away Icelandic volcanic ash emission gave great impact to the Taipei’s SecuTech Show.

Icelandic volcanic ash eruption

Volcanic ash forced cancellation of thousands of flight around the Europe countries. The effect was obviously seen with the thinning of the crowds at the exhibition hall this year. Mickael from Denmark emailed Tamy a day before the Show to cancel a training we supposed to arrange for him in Taipei; name cards we received from Europe leads are almost none. The sales reps from the organizer, Messe Frankfurt were busied tendering their apologies to exhibitors.

Robert Z. Heymann, a visitor from Paris, when asked about how he managed to be in Taipei, told us that he flew to Taiwan before the Volcano eruption, stranded here for almost two weeks. Another visitor from Europe told me he was forced to extend his vacation from Thailand to Taipei.

It was unfortunate that many potential buyers were not able to meet us during this show. I however, had more time to wander around the Hall, studying some new products showcased by other exhibitors, and of course, had more time to concentrate on fascinating ‘promoters’ around the hall.

Preparing for the Show

Despite of the whole lukewarm turnout, FingerTec managed to get good contacts during the show, which I hope, would yield a long-lasting and fruitful relationship with us.

Mr Castro from the Philippine bought 3 sample readers

Taiwan has always been one of my favorite countries because of the richness of their publishing industry. During the trip, I took the opportunity to visit bookstores and bought some books. No doubt, Taiwan has culturally influenced me a lot. Want to see what I have bought? Feel free to visit my online bookshelf, http://www.anobii.com/honseng/books

by Teh Hon Seng, CEO, FingerTec HQ

Meeting The Legendary Guy of Bangladesh

Last week I met a great guy. Mr. Abdul Khaleque Pathan looks like an ordinary person in his late forties or early fifties. The difference is, he is a self-made billionaire with a success story that’s legendary in Bangladesh.

Mr. Khaleque (middle), Mr. Saiful Kamal (right)

One of the largest garment factories in Bangladesh

It all started with a very humble beginning. Right after high school, he worked as a truck driver. Many years later he started his own business, and now he owns two listed companies, and one of the largest garment factories in the country that are hiring over 13,000 workers. His Khaleque Group of Industries is also producing detergents, soaps and a series of cosmetic products, named after his youngest daughter, Keya.

"I began the business with 20 dollars (1,380 taka) in my pocket," he told me. With no collateral, bank loan was out of the question. Having no willing relatives and friends to lend him a helping hand, hopelessly he turned to the lowest of the low, beggars on the street, and begging them for some startup money.

“Every dime I borrowed from them, I make sure to repay them with interest in the following month. And my beggar friends trusted me.” Who would have thought that the beggar's ‘financial system’ had helped the ambitious and visionary young man overcame his hardest time in life.

He built the business empire in this outskirt hometown of his, Gazipur, which is 40 kilometers away from the big Dhaka city, and still headquartered his whole operation in this small town till now, with the main purpose is to provide more job opportunities to his fellow poor villagers, a fact which I learned later. The welfare he provided to the workers is highly praised in this little township.

Mr. Khaleque’s management discipline was shown by the rows of FingerTec TA103R readers that are laid orderly along the production lines.

"A total of 170 units so far and we expect more to come," Mr. Saifulhaque Kamal, Managing Director of General Automation Ltd., our distributor in Bangladesh, said proudly while walking with me from one end of the production plant to another.

“The automation of time and attendance process has been proven worth the investment,” said Khaleque Group Asst. IT manager, Mr. Nasim "It prevents fraud and saves us a lot of time and money.”

Mr. Nasim(right), and FingerTec TA103R reader

Saiful wasted no time from taking advantage of the meeting rather than it just being a courtesy visit; he struck a deal with Khaleque Group this time for the maintenance contract. It is no surprise his sales of FingerTec improved by 30% each year.

Garments being Bangladesh largest products and exports, the factories are seen mushrooming over Dhaka in the last few years. “Khaleque Group is our biggest single installation so far. Besides, we have a few smaller installations in garment factories that are closed to a hundred units. And we are expecting more projects this year.” Although the traffic is always hectic in Dhaka, where the General Automation office is located, that news felt like the pleasant evening breeze, soothing me in our way back to Dhaka after the visit.

The welcoming was really warm from General Automation

Thanks to Saiful, and his two partners, Mohd. Reazuddin and Shamima, for all their hospitalities while I was in the country, making my two days stay in the land of the Bengalis fruitful and memorable.

by Teh Hon Seng, CEO, FingerTec HQ