Ms Regielou Rolloque
FingerTec threw a farewell party for Regielou Rolloque last month, but this farewell seems a little weird to me. Yes, she left, flew back to her home country the Philippines on 2nd January 2010; but she’s not actually leaving us; she is in fact still working full time for FingerTec.
As usual, she has to write a weekly report to the management, follow-up the sales inquiries, handling her Spanish-speaking clients through MSN, Skype and email.
I remember the first time she arrived in Malaysia two years ago during Christmas Day; she appeared timid and introverted. Was she going to survive for two years?
No problem, the friendly working environment and the helpful colleagues here would melt her heart. I told myself.
In two years, her soft-spoken Spanish tongue has melted the Latin American’s hearts too.
Whether she works from Malaysia or the Philippines, there seems to be no difference to our clients. And to us too. It’s just that, without physical presence, her colleagues need to assist her in some administration works from Malaysia.
This is the power of the Internet. And FingerTec sales and support system centers around it, tightening the screws at all ends, fine-tuning the user-experience for both resellers and end users, adding more value from time to time to the platform.
The result is apparent. The virtual has delivered more tangible results than the brick-and-mortar.
One day when Regielou came to me and told me, she missed her home, and she likes her job. Immediately I knew my answer.
You’re free to go home, and you can keep your job.
But you have to visit us once a year, because the colleagues here miss you, too.
by Teh Hon Seng, CEO, FingerTec HQ