Our practical branding concept continues to bring us some new and innovative systems that benefit resellers and customers, this time we introduce CloudTrack.
Yes, this is a cloud computing technology platform, but no, this is not a system for sale. This is an additional support system from FingerTec to make sure that as our sales grow, our technical support improves to the benefit of every party involves in FingerTec business.
This system is expected to provide convenience to our resellers and technical team in tracking every terminal’s historical records, complete with necessary information required to perform technical support.
It begins with this simple idea: Every respectful human life keeps a medical record for doctors to issue the right prescription in time of need. What if the same practice is applied to a machine?
Many manufacturers don't bother to know where and to who the device has been sold to and they would rather consider their obligation fulfilled so long as the limited warranty is provided and served.
But to be different, we are pleased to consider a functional device as having a life of its own. Imagine that it was born to serve its master whom has different expectations. Its burden of workload depends on the total workforce and the nature of business of its master. Hence, keeping a 'healthy body' all the time is fundamental for a machine to serve its master well. If you can pull records of a specific machine at anytime and check on its health condition even for the slightest hiccup, and be able to give an immediate and right treatment on the machine, wouldn't you want to?
The only reason that deterred us from introducing the CloudTrack much earlier was due to the difficulty of integration with our backend accounting system. In fact, we had quite some talk with the supplier in the past years, and the breakthrough came only early last year.
With respect for all life, there is a thread of health records keeping track of the devices' well-beings. And after a device is 'born' from the production line, its full "maternity" record i.e model, serial number, firmware version, core board and MCU version, and etc. would be uploaded to the CloudTrack for easy reference. Resellers who bought the devices are given the rights to access the records, they are encouraged to continue the trail by filling up where and to who the device had finally gone to, and enrich the biodata whenever they perform technical supports to the particular device.
I believe that one of the reasons our business continues to grow is because we never underestimate the capacity to accommodate technical supports that usually increased in tandem with the sales growth. Besides adding a few technical personnel, a good system would definitely play an important role.
by Teh Hon Seng, CEO, FingerTec HQ